With clients & internal teams seeking lower costs and higher efficiency, the legal industry has seen a spike in demand for skilled paraprofessionals. This has caused the paraprofessional role to evolve in unprecedented ways. In this post we will discuss:
Paraprofessionals are no longer just law clerks, paralegals, legal specialists, or any other non-lawyer professionals who docket their billable hours. They have rapidly evolved to become technology ambassadors, custodians of client relationships, and mentors to the new generation of legal professionals.
Today, legal paraprofessionals have the qualifications for early involvement in the decision-making process and the skillset to play a strategic role in growing organizations. Transactional tasks that do not require contextual knowledge are no longer the majority of a paraprofessional's workload.
In one of our recent polls, 71% of paraprofessionals said they were involved in decisions relating to their role. Still, 21% are left out of the decision-making process.
No longer do paraprofessionals play an ancillary role. As companies become more client-focused, paraprofessionals and their long-standing relationship with the clients are more important than ever. Additionally, as experts in technical procedures, their job as mentors to early-career paraprofessionals is crucial.
The shift to remote work has accelerated what was already afoot in the industry, hastening the rate at which legal organizations are going digital.
In another recent poll conducted during the Optimizing Paraprofessional Workflows to Help Law Firms Gain Competitive Advantage webinar, 82% of paraprofessionals reported that the shift to a remote working environment was the biggest change they’d seen at their law firm or legal department.
Like most industries, the shift to remote work has forced modifications everywhere, from client relationships to team dynamics. The three main areas that have been impacted by remote work are:
Historically, law firms and legal departments were ill-equipped for remote work. Taking “work home” meant the paraprofessional became the sole custodian of the physical file with no ability to collaborate. But 2020 empowered companies to go paperless, adopt e-filing, and use digital signatures rather than lengthy back-and-forth email correspondences. Adopting these changes enabled the most seamless transition from the office to the home.
Technology has not just eased the transition for processes but also has aided interpersonal work relationships. Paraprofessionals are learning new ways to connect online, such as Zoom calls or online webinars and networking events.
Favorite tips for collaboration (suggested by a recent panel of esteemed paraprofessionals) include:
The changing role of the paraprofessionals, coupled with the new virtual working environment, has blurred the lines between professional and personal life, challenging the way we manage our time and schedules.
Some suggestions made by our panelists during “The Remote World’s Reality: Connected or Micromanaged?” were:
Adapting to new environments can be tedious without a plan. Paraprofessionals can adopt the following practices suggested by experts in the legal industry.
Organize your calendar by asking yourself these questions:
If you see an unexpected influx of requests coming in and are struggling to complete everything on your to-do list, follow these three steps:
If you have a small team and can’t delegate requests to other team members, learn the personality type of the requestor and communicate with them in a way that helps them understand your current priorities and workload.
As the laundry list of requests and responsibilities increases, paraprofessionals find themselves relying more on technological solutions to manage their day. Some of the technologies that have witnessed massive adoption are:
As the tech stack expands, so does the amount of accessible client data. As technology ambassadors, paraprofessionals become custodians of this vast amount of valuable data.
While some paraprofessionals are comfortable with new platforms and technology, others may find it daunting. Below is a guide for utilizing these new technology solutions to feel empowered and not overwhelmed.
The first step to being an effective technology ambassador is acknowledging that there is a wide variety of solutions in the market. The sheer list and number of options available can be overwhelming. Moreover, evaluating each technology to find the best fit is tedious, given its massive impact on business.
First, determine the need for new technology. Technical market offerings help solve the issue of “how” in a process, but we shouldn’t lose sight of the “why.”
“Why are we using this technology, and how does it align with our business goals?”
Determining the answer to this question is often a group activity involving other teams and decision-makers. To ensure the success of this exercise, follow the steps listed below:
Have A Plan for Implementation
As organizations realize the importance of technology, they increasingly spend more on its implementation. In the past, paraprofessionals were expected to implement all the software from the sidelines. In the present day, it is a collaborative effort of the paraprofessional and IT teams. Paraprofessionals are often evaluating, recommending and implementing new technologies for their firms & teams.
A major component of the implementation plan is dealing with resistance from teams. Learning new technology is a significant challenge, and the fear of the unknown can cause friction among the teams. It is vital to:
In conclusion, A strong onboarding plan and open communication between teams can bolster the adoption of new technologies and ultimately make organizations more efficient.
The landscape of the legal industry is changing, and paraprofessionals are at the forefront of this evolution. Organizations are starting to recognize the true value of paraprofessionals and are striving to use their qualifications and expertise in new ways. As a result, they are included in buying decisions and strategic conversations much earlier than they historically were. In the future, paraprofessionals will seek more training in legal operations and project management as they develop their careers. Technology vendors can be valuable partners for paraprofessionals to further this training and skill development.